Followed by the last post of me introducing Vshares, i would like to share about my very official First Vshare.
To make things easier, i will categorize the service/products and i will give verdicts and my own opinions as below. Of course, there are always ways to improve, do let me know if you have any feedbacks or ways to improve Vshares! Your comment is very much appreciated.
Ok, let’s start.
As this is the first Vshare, let me just explain and elaborate a little,
- Category is product/services’ category.
In this case, Skincare as it is.
- Value for money is how affordable it is comparing to market price, you see 4 Vs and that is on the scale of 5Vs.
1 V means it is extremely expensive and 5Vs means it is very affordable comparing to market rate.
Thus here, i am suggesting that it is rather affordable.
- Level of Service is to tell you how satisfied i am with the service. Please bear in mind that i am Not fussy but i am rather particular with services.
In this case, i gave 2 Vs out of 5Vs. Which also means that the service basically fail because it is like 2 stars out of 5.
- Likes means how much i enjoy/like the service or product in overall.
In this case, it is a major flop.
- Will i recommend to my friend: No
Needless to explain.
Value for $: VVVV
Level of service: VV
Will i recommend to my friend: No
Went for a facial session with my Mum and Sis last Friday. We do not usually do facials and this time round, it is purely for fun and it is some Deals vouchers. (i cant remember which deals company though, groupon/big deals or deals)
Personally, i never like buying vouchers off deals companies, especially when it comes to services that requires me to make quick decision and commit to packages.
I was from the beauty industry sometime back and i know perfectly how and why these vouchers are sold cheaply, to lure potential new customers in.
In the past, i used to pressurize the sales consultants to do whatever they can to sell and secure the customers.
Of course, hard selling is not encouraged but that is really not what i can control. For my part, i just want sales.
But if there r any complaints of hard-selling, i had to rectify as well, it is just…difficult.
Thus…i quit! hahaha. Ok, honestly, that is not the reason why i quitted.
Anyway, we all know the rationale behind such deals vouchers/cheap vouchers, lure u to the shop, attack you with hard selling and make you commit. That is how it usually works. (not so for the F&B sector as you do not have to sign on anything with them. Usually, it is the hair or skincare industry that kinda ‘force’ you to make impulsive decisions)
You might be asking now, why do we still go for it since it is clear that we are gonna be attacked by some hard selling craps. Well, we are very sure it is a one time off thing, it is agreed between the 3 of us. It is purely for fun and just another get together bonding time for us.
However, it will be exceptional if we really fall in love with the services and all but very unlikely.
So we entered the shop…and i just realized that i forgot to mention the name! Haha, ok, we went to Asian Skin Solutions at Parkmall.
We were 10 mins late and we understood that we might have to let others have our slots since we were late.
The recept were China ladies, they were friendly and polite. They were polite even though we are not their regular customers. That is a plus point.
As usual, we filled up some forms, and were asked if we want drinks.It was 7.15pm then.
Half an hour passed and it was already 7.45pm. I was abit frustrated because we were late for 10mins but we have to wait endlessly till God knows what time. Nobody say anything to us after asking us if we want drinks half an hr ago. We were told to wait but they said have no idea how long we are gonna wait. This is rather unprofessional.
I started to ask how long more must we wait and i guess my face spells frustrations and they then invited us into the consultation room.
We waited for another 10 mins before a sales consultant/ beautician came to check our skin for us using their machine.
She shared with us on our skin problems and how we can improve our skin. Meanwhile, she fumbled with the machine as the machine couldnt work.
She asked me why it doesnt work. Yes, you heard me right, she asked me why Her machine doesnt work. I just smiled weakly, maybe she is joking, i thought.
Sorry, really sorry when i say this but i felt i really need to include this. The beautician that came and check our skin for us, her skin was really bad. My skin is def better, but even my Mum and Sis have better skin than her. Imagine. I do not want to be mean, but i really feel that if you cant even take care of your own skin, how can i ever trust u (to take care of mine)?
Yes, for eg. a Personal Trainer doesnt necessary has to be super Fit to be able to train you but frankly, how to trust someone fat that cant even take care of himself/herself to take care of you?
We each went into the room and we really did not expect fantastic services because we bought cheap deals vouchers, we know where we stand. Haha. But well, i have to admit that the service is not too bad in the room, is almost the same as what you will get in every decent beauty parlous, the usual.
Then we started with our treatment respectively. It is relatively fast as i can feel there is abit of rush there.
However, we ended the sessions at 10pm. Sigh, we were hungry and tired and we havent had our dinner.
We wanted to rush off to eat because all of us were famished. However, the sales consultant/beautician actually said: aiya, we also havent eat leh!
I was like..who cares? If you wana eat, then dont hard sell lor. But my Mum was kind enough to say: aiyo, why you work till now and never eat. please go eat, we shant hold back your time.
The lady replied: thats why, i am telling you the discounts and all you can get for signing package today, i am not expecting you to sign like $2000 or $1000. It is only $888. You know that numbers is very important to us, we only want you to commit so you wont go elsewhere, no matter how much you sign, it is ok, we just need you to be with us.
The whole convo was very long and it went on for another 1/2 hr despite the fact that me and sis kept saying no, despite the fact that my mum was SO PATIENT and keep telling the lady that we do not want to commit to any packages. We just want to go off for dinner and we will consider coming back if we want.
The lady was super impatient and said: do you think u will come back? I am telling you to sign the package. I am even willing to offer you $388 for 10 sessions, which means per session is $38. You are aware that you cant get this price elsewhere right? It is only $38 per session and you are unwilling to pay, how would you come back next time? Because next time you are back, the package offer will not be $388 anymore, it will be $180 per session. Moreover, from $1700+, i have reduced to $388 for you at student price. I am not supposed to do that you know.
She continued: who in this world will pay $180 for 1 time of facial? Would you?
I: then why do you want to charge so high?
She: so to encourage more sign ups for packages. now that you know we can go as low as $38, you wouldnt pay $180 the next time round. You will not be back anymore.
This whole frustrating thing went on for so long till i was very giddy. Mum was polite throughout and she really was behaving like a lady to reject politely again and again.
Actually, i really understand that these people have targets to meet, but despite being aggressive, one has to really consider the well being of the customer. We have not had our dinner and i thought it was rude to hold us back. We did apologized for holding them back because we are not their potential customers that they were expecting.
But by telling me that they charge others $1700+ while giving us the $388 deal does not help because it is rather unethical. Sorry, i know that it is supposed to be some “secret” but i can’t hold back. It is not fair to anyone that goes there.
But again, who knows how many people heard this “secret” before.
Also, aggressive selling is good, but not at the expense of offending customers. The lady who said things like “i also havent eat” and “i want database, i want numbers but yet you guys are still hesitating” is really not cut out to be a sales person.
Overall, the experience at Asian Skin Solutions is unpleasant because there is no professionalism. I have worked in a bigger beauty company before, yes i admit there are bound to be aggressive sales persons and that makes everyone afraid to go to any beauty parlous. However, i have witnessed some of my ex colleagues to be very professional. They would be pushy but yet they know the limit.
To be fair, the manager of the lady was rather ok. She was thanking us all the way despite hard selling and she was patient. She understood that we are not obliged to sign anything with them and thus she do not mind selling even though she has not had dinner as well.
Having said that, i will not return because the whole facial and so called “Repaired Collagen” treatment did not impress me. I can do all those stuff at home myself. The after effect was normal and to be fair, 1 time of treatment cant really determine much. No doubt, the face looks lighter instantly but that is just NORMAL. Any facial will give you the instant radiance, that is just expected.
The “Repaired Collagen” treatment worth $380 per session, which they claimed to have given me despite the fact that my voucher only entitle me 2 times of facial (U.P $360).
If $380 for a single time treatment is only so-so, i’d rather continue putting my Hada Labo 3 in 1 perfect gel then.
So, nope, i am not going back because the hard selling scares the hell outta me, and the treatment is really nothing worth raving about.
p/s it is not that i cant afford that $388 like what the beautician was suggesting and harping about, i just see no value in the product and services.